FAQ

When is high/low season?
Please visit our Policy page .

Do you require minimum night stays?
We have a 3 night minimum stay during high season. In low season we only have a 2 night minimum stay on the weekends and the Ranch House has a 2 night minimum stay at all times during low season.

What if there is only one night available? Can I book it?
If our cabins are available for only one night we would love to book them, but you do have to call the office to book.  The Ranch House and our off-site units do have a mandatory 2-3 night minimum.

What do I do if I check in after 5pm?
We will leave a map for you on the office door with your name on it and your unit number. With the help of the map you will be able to find your unit which will be unlocked for you and the key will be on the kitchen table. If you need assistance press the Call Button next to the office door.

What should I do if I want to check out before 9am?
You can leave the key in your cabin and leave the door unlocked.

What do I need to bring?
We do provide sheets, bath towels, and pool towels (no robes). The kitchens are fully equipped with pots, pans and utensils.  There is a stove, oven, toaster, coffee maker. We provide coffee, coffee filters, a variety of teas, apple cider and hot chocolate. There is sugar, powdered creamer, salt and pepper. The only things you need to bring in order to prepare a meal are butter, oil, spices and food!.

Do you have wifi/cell service?
We do not have cell service here and the cabins don’t have wifi. We do have a phone and wifi in our Lodge, which is open to guests 24 hours.
The only units that have a phone in them are: the Ranch House and The Loft. The Loft also receives wifi signal.

Where is the closest grocery store?
There is a small General Store in Redstone (about 4 miles away) that carries the basics and has a liquor store.  They are open daily from 8am-6pm.  Carbondale (about 12 miles) has a City Market and a health food store.

Do you have a restaurant?
We do not.  All of the cabins have fully equipped kitchens, but the wagons do not.

Closest restaurants?
There is one restaurant at the Redstone Inn, about 4 miles South of us. You can find more options in Carbondale (12 miles from us). For more information on dining, please click the following link http://www.eatcarbondale.com.

Do you provide coffee in the morning?
We do not provide coffee in the morning but there are coffee pots in every cabin and wagon, as well as coffee and coffee filters.

Do you allow pets?
Yes, in all of our on-site units.  We allow up to two pets per cabin for a $25 fee per pet. Our off-site units are NOT pet friendly.

Are children included in the max occupancy?
Yes, all humans are included in the maximum occupancy.

Are you open year-round?
Yes, the office and lodging are open 7 days a week, year-round.
The Hot Springs are closed every Wednesday from 9am-5pm.

What are your hours for hot springs use for visitors?
Please visit our Hot Springs info page .

What is the temp of your hot springs?
The pools range from 93-104 degrees.

Are you family friendly?
Yes, children and babies are allowed in the pools. They must be supervised and respectful of quiet hours.  Babies must wear swim diapers.

What are your office/gift shop hours?
We are open daily from 9am-5pm.

Do the cabins have grills?
Yes, all cabins have charcoal grills. Please bring your own charcoal. The Ranch House and the Loft #15 have a gas grill and there is also a gas grill close to the pools which can be used by anyone.

Are there fire pits by the cabins?
Not at each individual unit but we do have a communal fire pit which guests can use any time. We do provide the firewood.  In the summer, we do have a campfire singalong by the fire pit every Wednesday and Saturday evening starting at 8pm.

How far in advance should I make reservations for lodging?
If you are looking at staying with us on a weekend, we suggest to make reservations at least 3 months in advance. Summer is our high season and people begin booking one year in advance.

What happens when the roads are bad in the winter?
The roads near Avalanche Ranch are well maintained.  In the winter you do need a vehicle with either snow tires, 4×4 or chains.  We do not accept cancellations due to weather.

When do you get your first snow?
Usually we get our first snow in October but it generally doesn’t accumulate until late November.

Do you provide firewood for the woodstoves?
Yes, we do.