Policy

Seasons
Low Season: September 2- May 23, except Holidays
High Season: May 24- September 1; & Certain Holiday Periods

Check In/Out Times
Cabins & Wagons: Check-in is anytime after 3pm. If after office hours we will leave a note on the office door with directions to your unit. Check-out is by 11am.
Ranch House: Check-in is anytime after 4pm. If after office hours we will leave a note on the office door with directions to the Ranch House. Check-out is by 10am.

For late check-out, please ask and we will try to accommodate you if it is possible. A $50 per hour fee for late check-out or the full room rate will be automatically charged unless prior arrangements have been made. Full rate will be charged for checkout after 1 PM.

All overnight rates include Hot Springs Pool admission from check-in to check-out, for registered lodging guests. Hot Springs use can be extended with purchase of day visitor passes through the office. The Hot Springs are CLOSED WEDNESDAYS from 9am-5pm

Deposit & Final Payment
A 50% deposit is due when making your reservation. FINAL PAYMENT is due, in full, 30 days prior to your arrival; groups must be paid in full 45 days prior to arrival.

Cancellation
A $25 service fee per cabin will be charged for all cancellations; $100 for the Ranch House. If more than 30 days notice is given, full payment less the service fee will be refunded. If less than 30 days notice for individual reservations (45 days for group reservations) payment will be refunded to the extent the cabin is re-rented, less the service fee. Guests are responsible for all nights reserved regardless of the day of departure or arrival.

Because we are located in the Rocky Mountains, weather cannot be used as reason for cancellation. From November to March you must be prepared for winter driving conditions.

Waivers
Each individual that uses our facilities and grounds must sign our waiver for liability release.
Lodging Guests: Each group leader is responsible for attaining waivers from all accompanying guests.

Hot Springs Pools
The Hot Springs are open around the clock for all registered Lodging Guests, open 9am-5pm for all day visitors. Closed Wednesdays from 9am-5pm for cleaning and maintenance. Quiet hours for the pools are between 9pm-8am. No smoking in Pool area. No pets. No Glass!   There is no lifeguard on duty, please accompany children under 14 years.

All overnight rates include Hot Springs Pool admission from check-in to check-out. Hot Springs use can be extended with purchase of day visitor passes through the office.

Vehicles
Maximum two vehicles per cabin and Ranch House, maximum 1 vehicle per wagon. Additional vehicles $15 per night and parking permit required through the office.

No Smoking
Smoking is not permitted in any of the Avalanche Ranch buildings or Pool Area. A $200 “Deep Clean” fee will be charged if smoking is apparent in Buildings.

Telephones/Televisions/Internet
We do not have telephones or TVs in the Cabins/Wagons. Both are available in the “Loft” and the “Ranch House”. There is a common telephone for guest use in the “Lodge” with courtesy long-distance. We do have a TV/DVD player available for rent by cabin guests and an extensive movie collection. We do have wireless internet in the “Lodge”, however there is no cellular service.

Pets Welcome
We do accept some pets as lodging guests (no pets allowed as a Day Visitor); please inquire about our pet policy. There is a $25 fee per pet, per stay for dogs and small pets (max. 2 pets), $20/night for horses. We request that pets are not left unattended and that they are leashed.  No pets allowed in the common “Lodge” or Pool Area.

Gratuities
We do not add a service charge to your bill. Tips are appreciated and shared by all staff.

Affiliations
Chambers of Commerce: Glenwood Springs, Carbondale
Colorado Hotel & Lodging Association
Colorado Tourism Office